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Looking Forward in Reverse Logistics Seminar
Tuesday, September 21 - Wednesday, September 22, 2010
Hilton Milwaukee City Center • Milwaukee, Wis.
Seminar Overview
Did you know that an average of 2 percent of a manufacturer’s selling units is returned annually? Returned goods will always be a part of your supply chain — and given today’s regulatory and legislative environment, knowing the impact of these returns has never been more critical.
Join your peers in returns management to discuss the operational, financial and organizational challenges associated with managing the volume and costs of returned goods in the healthcare supply chain. Through presentations, expert panels, a dynamic town hall and interactive roundtable discussions the seminar will explore:
- Legislative and regulatory initiatives that impact returned products and reverse logistics;
- The link between inventory cash management, inventory analysis and forward and reverse logistics;
- Leveraging data to make decisions about the lifecycle of a product — from forecasting through returns processing;
- Drivers of expired returned goods for manufacturers, distributors and pharmacies;
- The ramifications of various scenarios on the path of a returned product in the supply chain;
- A working discussion of product stewardship concepts and establishing successful take-back programs at the state and community pharmacy level;
- And much more!
The seminar also will provide an opportunity to learn practical tips to reduce returns , explore hot topics in reverse logistics and see the latest reverse logistics solutions at the program’s table-top exhibits.
You will leave with a better understanding of the returns process from multiple of supply chain perspectives and the shared opportunity of returns process improvements.
This seminar is a must-attend for distributors, manufacturers, service providers and retailers responsible for product lifecycle forecasting, reverse logistics, returns processing and management, purchasing, operations, finance, customer service, credit and collection, sales and warehousing.
This seminar is closed to the media to provide an open forum for industry professionals.
Preliminary Program Agenda
Tuesday, September 21 |
9:30 AM–11:30 AM |
HDMA Returns Task Force Meeting (Invitation Only) |
11:30 AM–12:30 PM |
Seminar Registration and Luncheon |
12:30 PM–1:15 PM |
Welcome and Seminar Overview
Marjorie DePuy, Director, Industry Relations, HDMA
Interactive Town Hall: Hot Topics and Future Forces for the Industry
Discuss key issues, obstacles and identify potential solutions in this interactive open forum. Come ready to share your comments, questions and insights and learn from your peers in reverse logistics. Supply chain participants will have the opportunity to review a returns process overview map as a baseline for the audience.
Facilitator: Daniel J. Raftery, President, Raftery Resource Network, Inc. |
1:15 PM–2:15 PM |
Understanding Returns Drivers
This session will explore ways to reduce the volume of unsalables, increase efficiencies in processing and reduce the amount of non-creditable waste. Panelists will delve into key areas — including inventory management, operations and return policy elements — in an effort to understand the true costs of expired pharmaceutical returns.
Moderator: Marsha K. Millonig, RPh, President & CEO, Catalyst Enterprises, LLC
Panelists: Scott Bradford, Vice President, Reverse Logistics, McKesson Corporation
Trisha Breunig, Manager US Distribution IT/Returns Ops, Eli Lilly and Company
Ed Crimmins, Senior Director, Pharmacy Returns, Rite Aid Corporation
Panelists to be announced |
2:15 PM–2:45 PM |
Networking Break and Table-Top Exhibits |
2:45 PM–3:45 PM |
Pharmacy Will-Call System and Beyond
Understanding the perspectives of all supply chain participants is vital to adopting a holistic approach to returns. This session will examine:
- How the will-call system can be managed at the pharmacy level to reduce unsalables.
- The impact of patient adherence programs, including the ramifications for the healthcare supply chain from a policy, disposal and reimbursement perspective when a prescription is not picked up from the pharmacy.
- The customer’s perspective, including a discussion with panelists from retail, hospital and grocery pharmacies.
Panelists: Gina Hastreiter, Manager, Pharmaceutical Return Goods, Walgreens
John Jankowski, RPh, President, Ye Olde Pharmacy
Steve Perlowski, Vice President, Industry Affairs, NACDS |
3:45 PM–5:00 PM |
Roundtable Topic Discussion
These roundtable discussions provide an opportunity to learn and discuss key issues, obstacles and identify potential solutions in small groups. Learn from your peers and come ready to share your comments, questions and insights.
Special interest areas are listed below; topics are subject to change.
- Managing Communications Around Recalls
- Supply Chain Security Issues (Warehouse and In-transit)
- Reducing Cycle Time
- Product Dating and Expiration Issues
- Retail Formulary Impact on Product Pipeline Calculations
- Consolidated Batch Returns: How to Get Credit Flowing in an Era of Additional Data Availability
- Product Serialization in Reverse Logistics
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5:00 PM–6:00 PM |
Networking Reception and Table-Top Exhibits |
6:30 PM |
Open Evening |
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Wednesday, September 22 |
7:00 AM–7:45 AM |
Continental Breakfast |
7:45 AM–8:00 AM |
Welcome and HDMA Returns Task Force Overview
Frank Lee, Director, Performance Development, Smith Drug Company, Co-Chair, HDMA Returns Task Force |
8:00 AM–9:00 AM |
Product Safety, Stewardship and Disposal Issues: Panel Discussion
This dynamic panel discussion will focus on product disposal issues and what the supply chain can do to address them. Panelists will explore how the industry can attend to the gaps that limit successful ongoing consumer prescription take-back programs. Share your comments, questions and insights on product safety, stewardship and other logistical issues around disposal.
Moderator: Daniel G. Bellingham, Director, State Government Affairs, HDMA
Panelists to be announced
Panelist:Ann Pistell, Maine Department of Environmental Protection |
9:00 AM–10:00 AM |
Returns Issues Update
A panel of experts will address the current legislative and regulatory framework impacting returned pharmaceuticals. Panelists will answer audience questions on a wide range of topics — from drug disposal to pedigree and track-and-trace initiatives.
Moderator: Perry Fri, Senior Vice President, Industry Relations, Membership & Education, HDMA
Panelists: Daniel G. Bellingham, Director, State Government Affairs, HDMA
Tish Eggleston Pahl, Esq., Olsson Frank Weeda Terman Bode Matz PC
Mary Hendrickson, Director, Quality & Regulatory Affairs, GENCO Pharmaceutical Services |
10:00 AM–10:30 AM |
Networking Break and Table-Top Exhibits |
10:30 AM–11:30 AM |
Roundtable Topic Discussion
These roundtable discussions provide an opportunity to learn and discuss key issues, obstacles and identify potential solutions in small groups. Learn from your peers and come ready to share your comments, questions and insights.
Special interest areas are listed below; topics are subject to change.
- Managing Communications Around Recalls
- Supply Chain Security Issues (Warehouse and In-transit)
- Reducing Cycle Time
- Product Dating and Expiration Issues
- Retail Formulary Impact on Product Pipeline Calculations
- Consolidated Batch Returns: How to Get Credit Flowing in an Era of Additional Data Availability
- Product Serialization in Reverse Logistics
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11:30 AM–12:00 PM |
Looking Forward — Debrief on Roundtable Topic Discussion
This final session will recap the roundtable topic discussions, summarize lessons learned and provide an opportunity to look to the future.
Facilitators: Bob Weston, Principal, Weston Logistics Consulting, LLC
Scott Bradford, Vice President, Reverse Logistics, McKesson Corporation |
12:00 PM |
Seminar Adjournment
Marjorie DePuy, Director, Industry Relations, HDMA |
*Agenda subject to change.
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